This course focuses on ISO 9001:2015 (Quality Management System), the guideline towards achieving ISO 9001 certification, document preparation and records, planning and resource management etc. it also cover the management of product quality and the management of the process quality for creating project deliverables. It provides exposure to the tools, techniques, and metrics used to ensure that sufficient product and process quality is achieved. It includes assignments which allow participants to learn how to plan quality into a project and determine key metrics to manage project and process quality.

Who Should Attend ?

This course is primarily designed for Quality officers, Lead auditors, engineers, project managers and supervisors, quality control and quality assurance personnel and anyone with interest in quality planning, control and supervision. This includes exposure to basic project management techniques such as scope, activity, and resource planning.

What you will achieve

  • In depth understanding of ISO:9001 Quality Management Systems
  • An understanding of the relationship among quality planning, quality assurance, and quality control
  • An understanding of numerous tools and techniques which can be used to monitor and improve quality
  • The ability to develop and track key quality metrics to satisfy customer needs
  • The ability to determine process metrics to maintain quality standards
  • An understanding of the responsibilities of senior management, the project manager, and project team members to ensure the existence of an adequate quality management process

  • Quality management system
  • Risk Management
  • Documentation requirements
  • Management responsibility
  • Management commitment
  • Customer focus
  • Quality policy
  • Planning
  • Responsibility, authority and communication
  • Management review
  • Resource management
  • Provision of resources
  • Human resources
  • Infrastructure
  • Work environment
  • Product realization
  • Planning of product realization
  • Customer-related processes
  • Design and development
  • Purchasing
  • Production and service provision
  • Control of monitoring and measuring equipment
  • Measurement, analysis and improvement
  • General
  • Monitoring and measurement
  • Control of nonconforming product
  • Analysis of data
  • Improvement