This course focuses on both the management of product quality and the management of the process quality for creating project deliverables. It provides exposure to the tools, techniques, and metrics used to ensure that sufficient product and process quality is achieved. It includes assignments which allow participants to learn how to plan quality into a project and determine key metrics to manage project and process quality.

What you will achieve

  • An understanding of the relationship among quality planning, quality assurance, and quality control
  • An understanding of numerous tools and techniques which can be used to monitor and improve quality
  • The ability to develop and track key quality metrics to satisfy customer needs
  • The ability to determine process metrics to maintain quality standards
  • An understanding of the responsibilities of senior management, the project manager, and project team members to ensure the existence of an adequate quality management process

  • Roles and Responsibilities of QA / QC Engineer
  • Project Quality Management Principles
  • Tools for Project Quality Management
  • Models for Continuous Quality Improvement of the Project Management Process
  • Product Quality vs. Process Quality
  • Introduction to ISO 9001 . ISO 9004 , ISO 14000. ISO 19011
  • International Codes and Standards
  • Control of Nonconforming of Items / Products
  • Preparation of Project Quality Plan
  • Preparation of Inspection Test Plans – ITPs
  • Final QA / QC Documentation